Sketchbook version 5.3 and higher include an update to Google's API, this is a requirement for all new and updated apps.
The new API changes where on your device apps are allowed to open and save files. Because Sketchbook files are images, they are required to be saved in Pictures. Sketchbook is no longer allowed to save its data to the "Autodesk" folder, so all your data must be migrated to a new folder in Pictures.
Watch the video to see how the data migration works:
This change only affects Android 11 and higher
These changes will apply only to devices using Android 11 or later. Devices with earlier versions of Android or on Chrome OS will not see a change in how files are opened and stored.
The migration process
When you start the migration, you'll be shown your internal storage folders. Tap on the "Autodesk" folder to select it. Then tap the blue "Use this folder" button at the bottom of the screen.
If you encounter a permissions error when selecting the folder, please check that you have selected the "Autodesk" folder.
You'll see a prompt asking you to allow Sketchbook access to files in the Autodesk folder. You must select "Allow" to continue the migration.
If you use desktop mirroring or Samsung DeX mode, disable it before starting the migration. The migration may not work while the device is mirrored to another display.
The migration will start, the screen will show you the progress % of the the migration and how many sketches have transferred.
At the end of the migration, your sketches will appear in your Gallery.
If you have a large Gallery, this migration will take extra time
As an example, a large Sketchbook Gallery of 9GB may take 30 minutes to migrate. Duration of the migration will also depend on the device specifics. Please do not force-stop the migration once it has started, as we cannot guarantee that your data will be safe if you do this.
You can back up your data prior to the migration
We have rigorously tested this process, but if you are concerned about the safety of your data it is always a good idea to have a backup. Information on how to backup your files can be found in this article: Backing up files.
Known issues
Devices that are managed by Google Family Link may fail to start the migration due to the additional restrictions on the account. Data can be manually migrated, please reach out to our team at support@sketchbook.com for help.
Devices in Samsung DeX mode may fail to start the migration. Exiting from DeX mode should enable the migration to progress.
If you have any questions or problems with the migration, please email support@sketchbook.com. Screenshots of any error messages you get will help us help you more quickly!
