Frequently asked questions

Articles

Failed to open file error message
Encounter troubleshooting messages in Sketchbook? Learn about common causes like low memory, storage issues, permissions failures, and corrupted files. Restart your device, free up storage, and seek support for unresolved issues.
Missing windows or menus (Mac and Windows)
Learn how to reset the layout to restore missing windows. Follow step-by-step instructions to bring your workspace back to default alignment.
Unable to log in to webpage error
If you're encountering a "webpage cannot be found" error on older versions of Autodesk Sketchbook desktop, it's likely due to the cessation of support by Autodesk. Discover how to access the current Sketchbook Pro version on Windows and Mac App Stores for continued functionality.
Internet connection error message
If you encounter an error message while trying to update or access "Extras" in Autodesk SketchBook on Mac or Windows desktop due to a server shutdown, learn how to proceed for continued usage. Find out how to access future updates and download free brushes from our website.
Missing time-lapse recording
If you encounter issues where your Timed Lapse recordings fail to appear in your Photo Library, it may be due to insufficient device storage or premature Sketchbook closure.