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Common questions and issues

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Oops - Failed to open image

Backing up files before Android update

Free brushes ("Extras")

Accessing files saved to iCloud

File format or size not supported

Purchase and download from Microsoft Store

Screen flashes black on Chrome OS

Where is undo in Sketchbook on mobile?

Android - Missing files in Gallery

Internet connection error message

Diagonal strokes are wobbly

Sketchbook Motion

RETIRED - Release Notes for Autodesk® SketchBook Pro (Enterprise Version)

Changing language settings

Android data migration

Performance

Improving performance

Crashes on open - Android

Crashing after long use

Re-calibrating your stylus

What are these white squares?

Preferences and UI

Why do I have to allow Sketchbook access my photos, media, and files?

Maximum layers and canvas size on mobile

Is Sketchbook available in other languages?

Do I need to sign in or create an account?

Where is the Copic color palette?

Features

Changing part of an image

Import and export

Art is blurry or doesn't scale when printed

Can I bring Photoshop art into Sketchbook?

Stylus

Wacom stylus issues

Cursor offset issues

iskn Repaper and Sketchbook Pro

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