Can I get Sketchbook directly instead of from one of the Stores?
We don't sell or distribute Sketchbook directly. All purchases, downloads, reinstalls and updates are handled through the Stores.
Do you have a student or Education license?
Because we only distribute Sketchbook through the Stores, we are limited to the available options to provide bulk or discounted licenses to students and educators. There is not currently a student license option available on any of the Stores.
For Mac, we have opted-in to the Apple School Manager program which provides a 50% discount for classrooms.
Microsoft is retiring the Store for Business and Education (more info from Microsoft on this here). So education licensing is currently unavailable for Windows.
Is networked or enterprise licensing available?
For macOS, if your organization is using the Apple Business Manager program, you should be able to purchase and deploy Sketchbook from there.
Microsoft is retiring the Store for Business and Education (more info from Microsoft on this here). So enterprise licensing is currently unavailable for Windows.
If I uninstall Sketchbook will I lose my art?
While uninstalling an app can sometimes fix issues, it often does more harm than good. If you're having trouble with Sketchbook, please we are begging you reach out to us at email@example.com before uninstalling and reinstalling the app.
Android - uninstalling and reinstalling will delete your brush customizations, custom color palettes, your preferences, your Gallery organization, and any unsaved progress on an open canvas. Saved files will not be deleted by an uninstall/reinstall, you will be prompted to recover your Gallery after restarting the app.
iOS - WARNING! Uninstalling and reinstalling the app will delete everything including all your saved artwork. This data will not be recoverable without restoring your device from an earlier backup.
Mac - uninstalling and reinstalling will not affect your saved artwork. Your custom brushes, color palettes, and preferences should still be in place when you reinstall.
Windows - uninstalling and reinstalling will not affect your saved artwork. Your custom brushes, color palettes, and preferences should still be in place when you reinstall.
I downloaded Sketchbook and need to reinstall, or install it on another device. What do I do?
You can reinstall by going to your account in the applicable Store and looking at your previous purchases or downloads - you should see Sketchbook there and can reinstall it.
Each Store allows a user account to download an app (purchased or free) onto up to 10 devices. For Apple devices, an Apple ID can be connected to up to 10 devices including a maximum of 5 computers.
I have an older version of Autodesk Sketchbook, can I upgrade to the current release?
We are unable to update older versions of Autodesk SketchBook on desktop because the licenses are tied to Autodesk. These are still great apps though and you can continue to use them for as long as you like, however they cannot receive updates or bug fixes.
I had an older copy of Autodesk SketchBook and want to reinstall it, what do I do?
Autodesk has discontinued offering Autodesk SketchBook. If you purchased or downloaded Autodesk SketchBook from the Apple or Microsoft Store, you can reinstall that version by going to your account in the store and looking at your previous purchases - you should see Autodesk SketchBook there and can reinstall it.
If you received Autodesk SketchBook as a pre-load on your Windows tablet, that version (5.x) was discontinued and cannot be redownload. Be aware that if your tablet is factory reset, the app will be deleted and cannot be reinstalled.
If you purchased or downloaded directly from Autodesk's website or from a reseller, you can reinstall if you still have the original download package backed up. There is no access available to discontinued downloads.