Some users have reported issues with Sketchbook Pro freezing, in particular when on a secondary monitor or a display tablet such as a Wacom Cintiq.
The most common cause of this is audio drivers by Nahimic which are known to produce this issue with Sketchbook Pro and other apps.
These services are bundled on some Windows computers so may be present without you actively being aware of it.
- Check your Task Manager to see if "Nahimic Service" is installed
- If it is, and is not a service you actively use, you can disable it in Task Manager
- More helpful info here:
https://techcommunity.microsoft.com/t5/windows-10/nahimic-service-issue/m-p/2636587
The other known cause is a corrupted Wacom driver file. Since this driver is loaded on launch of Sketchbook Pro, this issue can cause a freeze or crash on startup.
To repair it, you will need to uninstall and reinstall your Wacom driver, taking an extra step to delete a few files that can get left behind after an uninstall.
Wacom has an article about fixing these issues here: https://support.wacom.com/hc/en-us/articles/1500011495022-How-do-I-uninstall-manually-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer-
The key is that after an uninstall, on step 5 you need to look for that list of files that could be left behind (in our experience the corrupted file is usually wacommt.dll) and remove them per the instructions before reinstalling otherwise the problem will persist.
If you continue to have trouble, please reach out to support@sketchbook.com for more assistance and troubleshooting.