SketchBook for Windows 10 crash due to outdated OS

Administrator/ June 21, 2017/ Troubleshooting

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Are you getting an Autodesk SketchBook for Windows 10 crash? If so, this could be due to an outdated Windows 10 OS. This article will explain what’s happening and how to resolve the issue.

If you got SketchBook for Windows 10 through the Windows App Microsoft Store, you may have a setting enabled that automatically updates your apps in the background, whenever there is a new release. This seems great, however, from time-to-time, it can cause problems with an app. Why? The new release might require an update to your OS. Though the app has updated, it can’t run/function until your OS has also been updated. Since a message doesn’t appear, indicating this issue while the app is updated in the background, you don’t realize there is a problem, let alone where the problem is.

How to fix the problem

Let’s start with updating your OS, followed by checking the version number, then possibly reinstalling the app. However, if you want to check the version first, see Checking your OS version.

Updating your OS

For version 1.5+, the minimum required OS is version 10.0.14393. This is a free OS update from Microsoft.

  1. On a Surface, swipe in from the right edge of the screen, select All Settings > Update & security.
    On a PC, go to Control Panel > All Control Panel Items > Windows Update. If your OS needs updating, along the left, select Check for updates and follow the instructions.

    NOTE  Before following the next step, ensure all files that need to be saved are saved.

  2. In the Update status page, tap Restart now to ensure you have the latest updated OS.

Checking your OS version

Do the following to check the version of the OS you’re running.

  1. Do one of the following:
    • If on a Surface device, access Cortana and type: cmd
      From the list that appears, select Command Prompt.
    • If on a PC, from the Start menu (first icon at the bottom left), in the text field, type: cmd
      The Command Prompt dialog appears.
  2. In the command shell, type: winver
    This opens an About Windows dialog. The numbers next to OS Build should be 14393 or higher, indicating you are running the correct version.

Now, at this point, try running the app. If there are still issues, reinstall it or delete the app and reinstall it (as your images will be safe and can be found in your documents folder or wherever you chose to save them).