Cursor offset issues

Administrator/ October 19, 2016/ Stylus troubleshooting, Troubleshooting

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If you are having issues with cursor offset, check the following:


SketchBook for desktop: I’m using a Wacom tablet and have cursor offset issues, cursor acceleration, and erratic pen input

These instructions are intended for SketchBook users with either a Wacom Cintiq or Intuos tablet device.

NOTE  For Bamboo users, please visit http://www.wacomeng.com/touch/WacomFeelMulti-TouchFAQ.htm#_Toc331140757 for the latest Wacom information. Also, check out Part 3 for tablet setup.

Here is what you need to do:


Part 1 – Wacom driver refresh

These are steps to uninstall and purge your system of all loose Wacom files. This 3rd-party solution is prescribed by Wacom. Autodesk does not endorse such a solution. You can find more details regarding driver cleansing on Wacom’s Customer Support page.

1. Uninstall the current Wacom Driver from your system.

For Mac users:
Go to Wacom/Pen Tablet > Preference File Utility. Delete ALL.

    1. Select Macintosh HD [your hard drive] > Applications > Wacom Tablet > Remove Wacom Tablet.
    2. Following the prompts to remove the program.

For Window users:
Go to Start > Programs > Wacom/Pen Tablet > Preference File Utility. Delete ALL

    1. Select Start > Settings > Control Panel > Add or Remove Programs.
    2. From the Add or Remove Programs window, scroll down and select Wacom.
    3. Following the prompts to remove the program.

2. After a restart, search for the following files and delete them:

tablet*.*
wacom*.*
pentab*.*
wintab*.*
Pen_Tablet.exe
Pen_Tablet.dll
Pen_TabletUser.exe
PenTablet.cpl
PenTablet.znc
Touch_Tablet.dll
Wintab32.dll
WTouchAPI.dll
WTouchCPL.exe
WTouchService.exe
WTouchUser.exe  

As well, delete the folders TABLET and WTABLET. Ensure all hidden files are included. 

Ensure the device is plugged in properly.

    • Intuos – ensure the USB cable is connected to the system.
    • Cintiq tablet – ensure it has power, video, and that the USB cable is connected to the system.

Now, go to http://www.wacom.com/downloads/drivers.php to download and install the latest driver from Wacom. Be sure to deactivate your antivirus before installing the tablet driver.

After installing the latest Wacom driver and re-launching SketchBook, if you still have problems, please submit a request for further assistance. 


Part 2 – Cintiq calibration

This section is only applies to Cintiq users. Before starting this section, you must complete Part 1.
You should now have all the drivers installed, the device hooked up to your system, and your stylus working. However, your Wacom Cintiq needs to be calibrated.

For Windows users

    1. Select Start > Control Panel > Wacom Tablet Properties.
    2. In the Wacom Tablet Properties window, click the Calibrate tab.
    3. From the Monitor pull down menu, select Cintiq.
    4. Press the Calibrate button.
    5. Click the center of the cross hair with your stylus. Another cross hair appears in the lower right corner after clicking the first.
    6. Click the center of the cross hair.
    7. Click OK if satisfied with the results.

If your stylus does not track properly, consult Wacom Product Support Online.


Part 3 – Intuos and Bamboo tablet setup

This section is only applies to Intuos and Bamboo tablet users. Before starting this section, you must complete Part 1.

Once the tablet is connected and tracking properly, you need to set your mapping options.

    1. Select Start > Control Panel > Wacom Tablet Properties. The Wacom Tablet Properties window appears.
    2. Select the Mapping tab.
    3. Set the following options:
      • Orientation ExpressKeys Left
      • Mode Pen
      • Screen Area Full
      • Force Proportions check
      • Tablet Area Full

NOTE  The most important option to have set is Force Proportion. This ensures you are drawing proportionally. For example, with Force Proportion NOT enabled, your circles could appear as ellipses.

If your stylus does not track properly, consult Wacom Product Support Online.


SketchBook for desktop (Windows and Windows 10): The brush cursor and stylus are offset. Is there something I can do to align them?

Are you on a Windows desktop or Microsoft Surface tablet PC? If you’re having issues with cursor offset, try this solution:

For Windows only

  1. Right-click the SketchBook icon and select Properties.

    Right-click the SketchBook icon and select Properties.

  2. Navigate to the Compatibility tab.

    Navigate to the Compatibility tab.

  3. Select Disable display scaling on high DPI settings.
  4. Tap OK.
  5. Re-launch SketchBook.

 

For Windows 10 only

  1. Tap Microsoft Surface icon, then if you are on a desktop machine, right-click the SketchBook icon and select Open file location.

    Open file location on Windows 10
    If you are on a tablet pc, right-click the SketchBook icon, tap More and select Open file location.

    Windows 10 tablet pc version

  2. Once the file folder is open, right-click and select Properties.

    Properties in Windows 10

  3. Navigate to the Compatibility tab.

    Navigate to the Compatibility tab.

  4. Select Disable display scaling on high DPI settings.
  5. Tap OK.
  6. Re-launch SketchBook.