Category Archives: Troubleshooting

SketchBook for Windows 10 crash due to outdated OS

Administrator/ June 21, 2017/ Troubleshooting

00Are you getting an Autodesk SketchBook for Windows 10 crash? If so, this could be due to an outdated Windows 10 OS. This article will explain what’s happening and how to resolve the issue. If you got SketchBook for Windows 10 through the Windows App Microsoft Store, you may have a setting enabled that automatically updates your apps in the background, whenever there is a new release. This seems great, however, from

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What version of Autodesk SketchBook am I running?

Administrator/ February 22, 2017/ Troubleshooting

10Are you trying to figure out what version of SketchBook you have installed? If so, find the platform you are running, then follow the instructions: iOS Android Desktop (Windows or Mac) If you are unsure which version of iPad you have, see How to find your iPad version. If you are on an iOS device: Select Settings, then scroll down and select the SketchBook icon. To your right, tap the first option, About.

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I can’t find my editors or other UI elements or they are appearing elsewhere

Administrator/ February 7, 2017/ Troubleshooting

10If you either can’t find an editor or other UI elements or they are on one monitor, while your canvas is on the other, here is a quick fix: In the menu bar, select Window > Default Layout. This will centralize things. Next, either open the editors you need through the toolbar or by selecting them from the Window menu.Also, check out Interface Controls in the Desktop docs for solutions to other interface

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Solutions for SketchBook crashes

Administrator/ December 9, 2016/ Troubleshooting

01If you have experienced a crash in an Autodesk SketchBook product, please look for the scenario that best describes your situation. You’ll find solutions for yet unresolved SketchBook crashes. SketchBook crashes on File > Open, Save, or Add Image on Dell Computers If you are experiencing crashes when opening or saving a file or using Add Image and you are on a Dell Computer, please uninstall the Dell Backup and Recovery software. 1. From

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Error message explanations

Administrator/ November 9, 2016/ Troubleshooting

10Have you encounters an error message in an Autodesk SketchBook product? If so, here are the most common and solutions for them. Android users: 403. Error: disallowed _useragent Are you getting the following error when trying to log into the SketchBook app with your Google Plus account: If so, please follow these instructions to solve the issue: Go to www.sketchbook.com and in the top right corner, tap Log In. Create a new account using

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Cursor offset issues

Administrator/ October 19, 2016/ Stylus troubleshooting, Troubleshooting

10If you are having issues with cursor offset, check the following: SketchBook for desktop (Cintiq or Intuos only) SketchBook for desktop (Bamboo only) and check out Part 3. SketchBook for desktop (Windows and Windows 10 only) SketchBook for desktop: I’m using a Wacom tablet and have cursor offset issues, cursor acceleration, and erratic pen input These instructions are intended for SketchBook users with either a Wacom Cintiq or Intuos tablet device. NOTE  For Bamboo users, please

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Pressure-sensitivity in SketchBook

Administrator/ October 19, 2016/ Stylus troubleshooting, Troubleshooting

10You’ll find answers to some of your pressure-sensitivity question. For Android users For desktop users Also, check out this video: Which pressure-sensitive stylus does SketchBook for mobile support on Android? For Android users Currently, we only support S-pen capable devices (Samsung) that support pen pressure on Android. I’m not getting any pressure-sensitivity in SketchBook Pro For desktop users If you are having issues with pressure-sensitivity in SketchBook, there are a couple things you

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Setting the maximum canvas size for printing from different versions of the app

Administrator/ October 18, 2016/ Troubleshooting

10With an iPad or tablet device, you can create a maximum canvas size of 2830 x 2830 pixels. However, when printing out an image, the resolution is measured in ink dots per inch (dpi). Therefore, you need to take the pixel size of your image and select a printing resolution (150 or 300 dpi) to calculate how big your image will print. For example: If you select 150 dpi, which is the minimum dpi you would select for a high

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SketchBook is running slowly/my canvas display is incorrect

Administrator/ October 18, 2016/ Troubleshooting

01Are experiencing very slow stroke performance or your canvas display is garbled? If so, read on for solutions to these problems.  For Windows users who do not have adequate OpenGL support on their system, this issue affects you the most. Most PCs or laptops have capable hardware, but in many cases, do not have the right drivers installed. Since Windows does not fully support OpenGL out-of-the-box, you are more than likely required to

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SketchBook Desktop v7: Experiencing problems when launching the app

Administrator/ October 17, 2016/ Troubleshooting

01 If you have experienced a crash upon launching the app, try uninstalling and clean up your Wacom driver files and re-installing the latest driver. Wacom driver refresh The following are steps to uninstall and purge your system of all loose Wacom files. This 3rd-party solution is prescribed by Wacom. Autodesk does not endorse such a solution. You can find more details regarding driver cleansing on Wacom’s Customer Support page. 1. Uninstall the current

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