Wacom stylus issues

Wacom Stylus Troubleshooting

Listed below, you will find instructions for how to resolve brush lag with a Wacom Tablet and how to fix a Wacom stylus that's not working.

Brush lag with Wacom Tablet

If you are having brush lag issues with your Wacom Tablet, please try the following:

  1. Reset Sketchbook. Back up your files first. 
  2. Reset your Wacom driver.

For Mac – OS X 10.4 or greater (including Snow Leopard)

  1. Start with the backup. In your Applications folder, choose Wacom Tablet. Double-click Wacom Tablet Utility. Once it opens, tap Backup. Choose the name and location of the backup file and click OK. Double-click Wacom Tablet Utility.

  2. Now, to restore, in the Wacom Tablet Utility, tap Restore. Browse to the location of your backup file, select it and click on OK. Mac Wacom Tablet Utility

For Windows 1. Start with the backup. Go to Start. In the Search field, type wacom tablet file. Double-click Wacom Tablet Preferences File Utility. Once it opens, tap Backup. Choose the name and location of the backup file and click OK.

Go to Start. In the Search field, type wacom tablet file.

  1. Now, to restore, in the Wacom Tablet Utility, tap Restore. Browse to the location of your backup file, select it and click on OK.

Windows Tablet Preference File Utility

  1. On the Wacom Pen, reset the nib. 

Wacom Stylus for mobile devices not working

Exclusively for iOS users

Have you just updated to the latest iOS? Is your Wacom stylus no longer working? If so, you will need to reset your stylus and reconnect.

Before you get started, we recommend you check for and install the latest iOS update. Once the update is complete, you'll need to launch Sketchbook and follow these instructions:

  1. To access your preferences, tap Info Settings icon and select Preferences Preferences.‍ 
  2. In the Pen Connection‍  section, tap the Pen option and select None from the list that appears. Pen Connection

  3. Go to your system settings (tap the Settings icon) and turn Bluetooth OFF, then back ON to force a reset. turn Bluetooth OFF

  4. Once you have completed the bluetooth reset, ensuring bluetooth is ON, return to the Sketchbook preferences. In the PEN CONNECTION section, tap the Pen option and select Wacom Stylus.

Pen > Wacom Stylus in Sketchbook Mobile

  1. Press the button on the side of your stylus to pair it with the device. A blue light should flash on your stylus. In Sketchbook, the UI changes.

Pairing your stylus in Sketchbook Mobile Wacom stylus settings in Sketchbook Mobile

  1. In the top left corner of the screen, select the < Back button to return to your canvas and test the stylus. Use the Default pencil for this. When you alternate the pressure applied to the stylus, you should see this in the quality of the stroke.